Often receive False e-mail Alarm when motion is detected


Step 1. Adjust the sensitivity of video detection, navigate to System setup>Network setup>Channel Setup&Video detection>adjust the sensitivity.

Step 2. If step 1 is not working, adjust the direction of camera, don’t towards  to  light directly.

Step 3. If step 2 is notworking, power off the camera and power on around 3  seconds.

Step 4. If step 3 is not working, try to upgrade the camera. Verify that you have a healthy network. Right click the mouse from the home screen of your monitor, navigate to System setup>Network Setup. Check that Network Status is Healthy Network.

Power off your IP camera that needs to upgraded, then re-connect the power. Navi- gate to System Setup > System Admin > IPC Maintenance>select the IP camera that needs to be upgraded>Click Start.

Step 5. If step d is not working, set motion area, navigate to System setup>- Network setup>Channel Setup&Video detection>area edit>right click the mouse, click clear all, left click to select the motion area, right click to return>Click ok. Set other channels you need one by one.

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The above content comes from the CamView Technology Department.

    This glossary contains a list of general terms and definitions related to surveillance systems, security cameras, and CCTV equipment. If you find any terms on our web site that you do not understand and can not find in this glossary, please email or call us so that we can add it.

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